Support Center

The Support Center is an independent cluster used to collect and investigate application errors reported by users. It is primarily intended for production environments and should usually be restricted to administrators or support teams.

Its scope may expand in the future, with additional support-related features added over time.

What it provides

• An error reporting feature for end users, automatically used by the framework error modal.
• A back-office to view reported errors and configure email alerts.

How it works

Important

The Support Center cluster is only available in deployed environments. It is not included in the development environment (via the neos run command).

When the Support Center cluster is deployed, other clusters will automatically detect it and make the error reporting button available to their users.

It is not necessary to list all users in this cluster. If the user reporting an error does not exist, the user account will be automatically created.

Permissions

Support Center separates submission from administration:

Function	Purpose
ReportError	Lets a client submit an error report through the report-error server method. Allowed by default for all users.
ErrorReports	Gives access to the error report views.
SupportCenterAdministration	Gives access to the administration area, including alert rule management.

This separation lets you enable end-user reporting without granting access to the Support Center UI.